Terms of service

Last Updated: 29 December 2025

Overview

This website is operated by MISTEND LTD. Throughout the site, the terms “we”, “us” and “our” refer to Cozevi. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

Business Information

In accordance with the UK Electronic Commerce Regulations, our business details are as follows:

  • Trading Name: Cozevi

  • Legal Entity: MISTEND LTD

  • Registered Office Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

  • Company Registration Number: 16002631

  • Contact Email: support@cozevi.com

Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country or province of residence. You may not use our products for any illegal or unauthorized purpose.

Accuracy of Pricing & "No Drip Pricing"

In compliance with the DMCC Act 2024, all prices displayed on Cozevi.com are inclusive of applicable taxes.

  • Free Shipping: We currently offer free standard shipping on all orders.

  • Transparency: The price you see on the product page is the final price you will pay at checkout. We do not apply "drip pricing" (hidden fees added at the end of the transaction).

Contract Formation (The Ordering Process)

When you place an order, you will follow these technical steps:

  1. Add items to your basket.

  2. Proceed to checkout and enter shipping/payment details.

  3. Review your order summary (you may correct errors at this stage).

  4. Click "Pay Now" to submit your order.

  • Acknowledgement: We will send an immediate order acknowledgement email.

  • Acceptance: The contract between us is only formed when we send you a "Shipping Confirmation" email.

UK Statutory Cancellation Rights (Cooling-Off Period)

As a UK consumer, you have the legal right to cancel your order within 14 days of receiving your goods for any reason.

  • To exercise this right, contact us at support@cozevi.com.

  • Please refer to our Returns & Refunds Policy for full instructions on returning goods and receiving your refund within 14 days of us receiving the items back.

Product Quality (Consumer Rights Act 2015)

We have a legal duty to supply products that are in conformity with this contract. As such, any products we supply will be:

  • Of satisfactory quality.

  • Fit for the purpose for which they are supplied.

  • As described on our website.

Limitation of Liability

Nothing in these terms shall limit or exclude our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation. Subject to this, we are not liable for any indirect losses or losses that were not foreseeable to both parties when the contract was formed.

Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales. You agree that the courts of England and Wales shall have exclusive jurisdiction.